Snohomish Family Medicine: Western Washington Medical Group

Love my sons doctor and his team which is the reason for the stars, took one off for the office staff honestly is hit or miss with them on any given day. I have had some really sweet interactions when figuring out my sons medications and then other times have someone seem very annoyed by my existence. I have worked in office environments and customer service so I genuinely try not to be annoying but sometimes I have questions. It has been a crazy few years for everyone and I don't really want to be dealing with you all either but this is life.

Snohomish Family Medicine's billing process uses a robo call as their final notice before selling your bill to collections. And watch out. The company they have chosen to partner with quickly ramps up the costs 400% or more. I don't like dealing with a company that is faceless and unable to make a phone call to see why the mail pipeline has failed. (In my case I moved and my mail forwarding service failed). I will no longer do business with this company.

Denise is extremely unprofessional and rude, I would never in my life recommend ANYONE to come here. My family and I made an appt for friday @4pm for a TB test. We arrived early as asked and paid the fees as asked. While we were waiting to be seen, Denise, a RNA with suppressed trauma, who has 0 patience, and loves to argue, comes out to tell us she recommends us to go to a different facility to get bloodwork done because “its more accurate” I kindly declined the suggestion since we took a day off of work to be there. Her next excuse was “Let me double check to make sure we have the solution” Immediately I knew something was up. Why is she trying so hard to sell us on bloodwork? Turns out, they goofed and dont have the solution, even though they allowed us to make an appt and charged us for it. When I asked her to be honest with us, why she was trying to get us to do bloodwork instead of the skin injection, she got very defensive!!! She said “your not special sir” and when we asked for the manager she stormed off “shes going to tell u exactly what i just said but its fine” I just want accountability. She is bad at lying, and immediately got defensive and rude when I called her out. She seemed like she wanted to fight me. Terrible experience, I couldnt imagine having an employee treating my clients like that. two thimbs down. get it together lady. 👎👎